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New Contributor
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Our internet connection has been dropping a few times each hour for the entire day
We have the 1Gbps plan but we regularly get less than 100Mbps on speed tests. We thought replacing our router would help but no dice. What gives?
DorisM
Moderator
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Hi, there. I am sorry to learn you are having issues with your connection. I would love to assist you. Please email my team at cox.help@cox.com so we can obtain account details and review further.
Thank you.
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tctv
New Contributor II
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You're not alone. I also pay for 1GB download and 100mbps upload since I livestream as a second job, so I need the high speed but I have been getting 0.30 on every test, yet my upload speed is fine. I can't even listen to music without it buffering. Cox technicians don't seem to know what the problem is. I've had enough. Let me know if you find a solution because they can't seem to help me.
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RJTX
New Contributor II
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Welcome to being scammed like the rest of us. Cox will not fix your issue with support or a technician. Contact the FCC.
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Accepted Solution
MusicFans
New Contributor
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PROBLEM SOLVED: The Cox technician K came yesterday afternoon and replaced the outside wires and the modem. The connection has been rock solid for the past 24 hours. Now we're consistently getting >900Mbps down and >100Mbps up. Thanks for resolving the issue quickly!
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klau1974
New Contributor
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Good to know, I’ve been having service drop several times a day. They supposedly did a refresh to my modem, didn’t really resolve it, on top of it I’ve been down for 2 days.
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