Ongoing e-mail problems.

I have been unable to send or receive email on my primary email account using my email client (MS Outlook for Mac) for over a month.  The problem is identical to this:

forums.cox.com/.../20037.aspx

Contact with Cox has proven fruitless.  There is a stubborn email on my account which I cannot delete (It's spam, anyway).  I have threatened to move to Verizon, and its about time  I made good on that threat.  

This all has to do with "upgrades" in Cox service and migration to a new server, or something.  This all should be transparent to the users, and it has caused nothing but problems.  Whoever is in charge of this should be canned.