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JimTav

New Contributor II

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4 Messages

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Ongoing e-mail problems.

I have been unable to send or receive email on my primary email account using my email client (MS Outlook for Mac) for over a month.  The problem is identical to this:

forums.cox.com/.../20037.aspx

Contact with Cox has proven fruitless.  There is a stubborn email on my account which I cannot delete (It's spam, anyway).  I have threatened to move to Verizon, and its about time  I made good on that threat.  

This all has to do with "upgrades" in Cox service and migration to a new server, or something.  This all should be transparent to the users, and it has caused nothing but problems.  Whoever is in charge of this should be canned.

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Allan

Moderator

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2.4K Messages

Hello,

Please check to make sure that the server settings are correct. You can find more info on the settings here: https://www.cox.com/residential/support/cox-email-server-settings.html

Please let us know if you continue to experience issues with the email service.

Thanks,

Allan - Cox Support Forums Moderator.

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