We had no service since Wednesday morning (June 21) and every time I talk to someone they keep telling me it’s my device that’s causing the problem. Both my modem and router are brand new and believe me they are not the cheap ones. I’ve called like 5 times and I get no help and it’s still not working today.

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WiderMouthOpen

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Esteemed Contributor III

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3.5K Messages

Are you in Tulsa? If so, I hear there are still areas without power. What model modem do you have? Does it have all the correct lights on it? If offline what do your signal levels show at 192.168.100.1?

lanceryan89

New Contributor II

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9 Messages

Yes I’m in Tulsa. Our power has been on even threw the storm that came threw. Internet was working fine till Wednesday morning. Was told there is no outage in my area. Don’t know nothing about modem and routers but was told to just keep rebooting them.

WiderMouthOpen

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Esteemed Contributor III

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Don’t know nothing about modem and routers but was told to just keep rebooting them.

Can you look on the devices for a model number? Should be printed on the modem next to the serial number and MAC address. My guess is there was some damage to the lines going to your house. This would show in signal levels.

lanceryan89

New Contributor II

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9 Messages

Model number is CM1200

WiderMouthOpen

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Esteemed Contributor III

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OK great. Now post your signal levels from 192.168.100.1. See here for full instructions.

lanceryan89

New Contributor II

•

9 Messages

Startup Procedure

Procedure	Status	Comment
Acquire Downstream Channel	429000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Security	Enabled	BPI+
IP Provisioning Mode	Honor MDD	honorMdd(4)

Downstream Bonded Channels

Channel	Lock Status	Modulation	Channel ID	Frequency	Power	SNR	Correctables	Uncorrectables
1	Locked	QAM256	45	429000000 Hz	10.8 dBmV	43.8 dB	0	0
2	Locked	QAM256	1	783000000 Hz	9.1 dBmV	42 dB	128	269
3	Locked	QAM256	2	789000000 Hz	9.4 dBmV	42.1 dB	417	1116
4	Locked	QAM256	3	795000000 Hz	9 dBmV	41.8 dB	393	1114
5	Locked	QAM256	4	801000000 Hz	9.3 dBmV	41.8 dB	390	996
6	Locked	QAM256	5	807000000 Hz	9.5 dBmV	41.8 dB	320	867
7	Locked	QAM256	6	813000000 Hz	9.4 dBmV	41.8 dB	307	873
8	Locked	QAM256	7	819000000 Hz	9.6 dBmV	41.7 dB	312	894
9	Locked	QAM256	8	825000000 Hz	9.7 dBmV	41.8 dB	329	899
10	Locked	QAM256	9	831000000 Hz	9.7 dBmV	41.7 dB	297	929
11	Locked	QAM256	10	837000000 Hz	10.1 dBmV	41.8 dB	246	1013
12	Locked	QAM256	11	843000000 Hz	9.7 dBmV	41.7 dB	266	981
13	Locked	QAM256	12	849000000 Hz	10.1 dBmV	41.9 dB	321	958
14	Locked	QAM256	13	855000000 Hz	10.2 dBmV	41.9 dB	295	925
15	Locked	QAM256	14	861000000 Hz	10 dBmV	41.8 dB	332	846
16	Locked	QAM256	15	867000000 Hz	10.2 dBmV	41.8 dB	281	862
17	Locked	QAM256	16	873000000 Hz	10.1 dBmV	41.8 dB	280	847
18	Locked	QAM256	33	357000000 Hz	9.4 dBmV	43 dB	302	1246
19	Locked	QAM256	34	363000000 Hz	9.5 dBmV	43.3 dB	324	1223
20	Locked	QAM256	35	369000000 Hz	9.6 dBmV	43.4 dB	286	1214
21	Locked	QAM256	36	375000000 Hz	9.4 dBmV	43.3 dB	330	1178
22	Locked	QAM256	37	381000000 Hz	9.3 dBmV	43.3 dB	358	1223
23	Locked	QAM256	38	387000000 Hz	9.3 dBmV	43.3 dB	317	1282
24	Locked	QAM256	39	393000000 Hz	9.2 dBmV	43.2 dB	360	1269
25	Locked	QAM256	40	399000000 Hz	9.3 dBmV	43.2 dB	332	1288
26	Locked	QAM256	41	405000000 Hz	9.6 dBmV	43.4 dB	303	1265
27	Locked	QAM256	42	411000000 Hz	9.9 dBmV	43.4 dB	359	1147
28	Locked	QAM256	43	417000000 Hz	9.9 dBmV	43.4 dB	350	1106
29	Locked	QAM256	44	423000000 Hz	10.5 dBmV	43.7 dB	343	1097
30	Locked	QAM256	46	435000000 Hz	10.8 dBmV	43.7 dB	283	1112
31	Locked	QAM256	47	441000000 Hz	11 dBmV	43.8 dB	328	1121
32	Locked	QAM256	48	447000000 Hz	11.1 dBmV	43.8 dB	313	1144

Upstream Bonded Channels

Channel	Lock Status	US Channel Type	Channel ID	Symbol Rate	Frequency	Power
1	Locked	ATDMA	1	5120 Ksym/sec	19300000 Hz	40 dBmV
2	Locked	ATDMA	2	5120 Ksym/sec	25800000 Hz	39.5 dBmV
3	Locked	ATDMA	3	5120 Ksym/sec	32200000 Hz	39.8 dBmV
4	Locked	ATDMA	4	5120 Ksym/sec	38600000 Hz	39.5 dBmV
5	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
6	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
7	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV
8	Not Locked	Unknown	0	0 Ksym/sec	0 Hz	0.0 dBmV

Downstream OFDM Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power	SNR / MER	Active Subcarrier Number Range	Unerrored Codewords	Correctable Codewords	Uncorrectable Codewords
1	Locked	0 ,1 ,2 ,3	159	300000000 Hz	11.5 dBmV	44.9 dB	2216 ~ 5975	255243147	17175026	422
2	Not Locked	0	0	0 Hz	0 dBmV	0.0 dB	0 ~ 4095	0	0	0

Upstream OFDMA Channels

Channel	Lock Status	Modulation / Profile ID	Channel ID	Frequency	Power
1	Not Locked	0	0	0 Hz	0 dBmV
2	Not Locked	0	0	0 Hz	0 dBmV

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lanceryan89

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