Hi klewin67, if you are referring to a new Cox rental Gateway, it can be shipped or swapped at a local Cox Solution Store. If you are referring to your own 3rd party modem, once you are ready to connect it, please give us a call to activate it. https://www.cox.com/residential/support/cox-certified-cable-modems.html
What model device do you have now and why do you want a new one? Is something not working? Also, do you mean a stand alone modem or a Cox Panoramic gateway?
LatoyaJ
Moderator
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85 Messages
6 months ago
Hi klewin67, if you are referring to a new Cox rental Gateway, it can be shipped or swapped at a local Cox Solution Store. If you are referring to your own 3rd party modem, once you are ready to connect it, please give us a call to activate it. https://www.cox.com/residential/support/cox-certified-cable-modems.html
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
6 months ago
What model device do you have now and why do you want a new one? Is something not working? Also, do you mean a stand alone modem or a Cox Panoramic gateway?
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