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New Contributor
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NEW MODEM! Can one change their own modem at home or does Cox need to be notified of this change?
Has anyone had to change/upgrade their modem with Cox? I was gifted a brand new modem which is an upgrade on my existing one. I obviously want to replace the older one but do I need to notify Cox of this change or can I simply do this on my own at home? I'm afraid of changing the modem but not having it be accepted/recognized by Cox, preventing me access to the internet.
Andrew_Wees
+4 more
Contributor III
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what model is it? if it doesn't activate you would need to call
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Bruce
+4 more
Honored Contributor III
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What does "gifted" mean?
You can swap modems yourself because modems auto-negotiate and authenticate with a service provider. If there are no problems, obviously, it'll provide service. If there is a problem you can't resolve, you can always re-connect the older modem.
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