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Netgear CM600 firmware update
I just replaced my Arris SB6183 with a Netgear CM600 to try to resolve disconnect issues and to get 24 downstream channels. My net connection is significantly slower now. The Netgear website says Cox has approved firmware version 1.01.14. Mine has V1.01.06 installed. I called cox and the tech said they couldn't install firmware. She sent signals to the modem, but it didn't do anything. I'm the errors below with both modems.
Can Cox update the firmware in CM600, or should I go back to the Arris and live with disconnects? Cox doesn't seem to know why they occur or how to fix them.
| 2018-12-13, 15:14:59 | Warning (5) | MDD message timeout;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
| 2018-12-13, 14:52:37 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
| 2018-12-13, 14:52:27 | Warning (5) | MDD message timeout;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
| 2018-12-13, 14:52:16 | Warning (5) | Unicast DSID PSN startup error |
| 2018-12-13, 14:52:02 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
| 2018-12-13, 14:51:50 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
| 2018-12-13, 14:18:27 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
| 2018-12-13, 14:14:37 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
| 2018-12-13, 12:27:28 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
| 2018-12-13, 12:15:49 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=b0:7f:b9:28:2b:d0;CMTS-MAC=2c:ab:eb:27:32:af;CM-QOS=1.1;CM-VER=3.0; |
Becky
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JerryOlsen
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Thank you Becky. I just worked on line with a technician to update the firmware.
I'm still getting these errors:
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