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Dusah

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Need port forwarding. App is dead. Is it possible?

192.168.0.1 tells me to go to wifi.cox.com. wifi.cox.com tells me to download the app. The app says "Sorry, we're having some trouble XDXDXD our bad lol. Please call 1-800-234-3993". I call that number, and it rings until Verizon says the call can't be completed.

I talked with the chat on the website here, and they basically said "not my department."

I've been trying to get this working for 3 days now. I need port forwarding. This is absurd. Is there any way to chuck this modem and get one that lets me configure it without getting jerked around by 15 services?

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WiderMouthOpen

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Return the gateway and buy yourself a stand alone modem and router(assuming you don't have wireless boxes or cloud DVR). I suggest the Arris S33 and Asus RT-AX86u but that may be overkill for your service. What speed do you pay for? Asus makes it easy with their Open NAT feature which automatically sets the forward rules by selecting the game/app. You can still manually set rules if you prefer though.

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Dusah

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I'm a fan of that plan. How does buying a modem work? Do I have to go through Cox directly?

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Nope. Any normal DOCSIS modem that you buy from Amazon/Bestbuy/Walmart/etc will work. See here for a full list. If budget is a concern, the SB8200 is a little bit cheaper but doesn't have a 2.5Gbps port for futureproofing. Then you just call Cox and give them the modem's model number, serial number and MAC address. Should only take a few minuets for them to add the modem. Just be warned, giving up the Panoramic gateway means your giving up all support from Cox, minus this forum.

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Dusah

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Interesting. I've never even considered buying my own modem - but then again, I've never had an ISP that put basic functions behind a cloud wall that failed and refused to even pick up the phone to create a workaround.

Based on my Cox support experience over the last 3 days, I think I can live without it...

Thank you for the suggestion! I think that is exactly what I will do.

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I've never even considered buying my own modem

It doesn't help that Cox pushes the gateway down your throat. As long as you don't plan on upgrading to fiber anytime soon, a modem is a good investment. Not only does it simplify troubleshooting but it pays for itself in 1-2 years.

BTW, do you have Cox Telephone? If so you can trade your gateway for a stand alone phone modem(eMTA) which is a free lease. I think they are either using the TM3402 or the TM9202. The latter has a 2.5Gbps port which is good if you have Gigablast. Don't try to buy your own phone modem, as Cox won't add those to your account. eMTA's have to come from Cox. Regular modems do not.

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LisaH

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HI Dusah. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator

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Esteemed Contributor III

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Won't you guys just try to upsell to Cox Complete Care?

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Darkatt

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Why does he need port forwarding? The ONLY reason I can think of, is remote access to a computer. XBOX and Playstation tell people ALL the time port forwarding is necessary, BUT, it's ONLY necessary when connection is initiated from a remote device. If the device in question initiates the communication, the router will auto forward all traffic to and from the devices correctly. Unless it's a bad router. I have tested the pw3 and previous pano modems with xbox and playstation 2/3/4/5 out of the box, and connected without issue. My current modem is the DG2460 which was an earlier model of pano modem, and I can play on any gaming system, plug and play, no changes required. 

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XBOX and Playstation tell people ALL the time port forwarding is necessary

Unless you are using UPnP(which is a security risk) you have to forward ports for open NAT on Xbox. Be default it is moderate. I think TCP/UDP 3074 is the important one.

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Darkatt

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Interesting.... Mine has worked without issue  on my modem, again one of the early pano modems, without a problem, and I have done NO port forwarding. If you NEED open NAT, then put it on a DMZ. Technically, you are not supposed to HOST while on a residential service anyways. 

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Technically, you are not supposed to HOST while on a residential service anyways. 

Booo, that is a silly rule that no one enforces. The spirit behind that rule is to stop people from running web servers and eating up upload bandwidth. That's why they block port 80. 

As for your setup, do you have UPnP enabled? If so, be warned, it is a security risk. Or maybe you have just been fine running at moderate NAT. It still works, just changes match making.

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