My internet has been down more than up lately.

Question

Right now it is up, but who knows for how long.  Resetting the modem and router does nothing, and my fire TV is having even more problems connecting.  As much as I am paying for this 'service' there should not be this many drops.  It has gotten worse in the last few months.

KevinM2 · Answer

Hello, this is not the type of experience we want for our customers. Does this occur on a hard-wired connection or wireless connection? Please also make sure that all connections are tightly secured and free of damage. Here is an article which provides information on ways to improve your internet experience, http://bit.ly/2Kq4uR5. Please don't hesitate to send us an email at cox.help@cox.com, should you need additional assistance. -Kevin M. Cox Support Forum Moderator

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My internet has been down more than up lately.

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