LauraBee's profile

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6 Messages

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My emails are all being marked as spam and so are everyone on my account. For 6 months I have been forwarding every single one to thisisnotspam@cox.net. When will this be fixed?!

My emails are all being marked as spam and so are everyone on my account.  For 6 months I have been forwarding every single one to thisisnotspam@cox.net, hundreds of them.  When will this be fixed?!  I keep opening a ticket and it keeps getting closed.  My board members and other important contacts are not receiving my emails.  I've turned off all my own spam filters incoming for the same reason: legitimate emails, even those that fall under my own account, are being marked as spam.  When will there be a real resolution to this?  I am seriously looking into changing providers for all my services currently provided by Cox because of the hours of time wasted and the lack of resolution.

Moderator

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1.1K Messages

Hi LauraBee. I can understand your frustration. Instead of sending them to thisisnotspam@cox.net, try to mark each one as not spam and see if that helps. If not, we may need to further investigate. Thanks, Lisa - Cox Support Forums Moderator

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6 Messages

I usually use outlook or my phone rather than the web interface, but I have also tried your suggestion.  This has been an ongoing problem for 6 months.  I have been escalated to Tier 3 several times, but my case keeps getting closed without resolution and without contacting me.

New Contributor

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6 Messages

Hi Lisa, I haven't been able to get into the browser based email interface at all this morning.  

Moderator

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4.3K Messages

Hi LauraBee, there is a known issue affecting Cox Webmail this morning. Instead of trying to access Webmail with a shortcut or saved URL, a suggested workaround is to log into your Cox account at www.cox.com/resaccount/home.cox and then click the envelope icon. -Becky, Cox Support Forums Moderator

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6 Messages

There is no "this is not spam" selection, Lisa or Becky that I can see.  Not in the drop down menu either.

Moderator

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4.3K Messages

Hi LauraBee, I believe Lisa may have been thinking about the options available when using an email client. When using Webmail, the only option is "Mark as spam." Your issue--all incoming and outgoing email labeled as spam--is a bit more complex, so an escalation ticket was submitted to our email administrators. I've asked for an update and will let you know as soon as we receive further details. -Becky, Cox Support Forums Moderator

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