MooarHolic's profile

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Moved and data usage dropped 40%.

Not really a Cox issue but thought I’d throw this out there. I recently moved from east Phoenix to north Phoenix and my data usage dropped approximately 40%. Either my WiFi was hacked or the Roku Ultra I was using was sucking up a lot of data when the tv was off. I purchased a smart tv so haven’t used the Roku since moving. I’m pretty protective of our WiFi but could have been hacked. Anyone else notice a significant drop when not using Roku? I dropped from 905 GB to 573 GB. 
Thanks

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Hello, it's quite possible that your Roku device was continuing to run even after you were done watching content. Data usage reflects the amount of data used by online activities, not the amount of time spent online. If you have our Panoramic WiFi, our Cox WiFi app allows you to view daily data usage for each individual device. Here are some other useful tips:

www.cox.com/.../how-online-activities-impact-data-usage.html
www.cox.com/.../data-usage-and-cox-services.html
www.cox.com/.../understanding-data-usage.html

-Kevin M. Cox Support Forum Moderator