K_H's profile

K_H

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Modem

I have to reset my modem more than once a week (unplug and wait 30s then replug)

in the past i used to do it maybe once a month.

I don't know what's wrong with my modem.

if you have an answer email me at : [Edited by Cox] @gmail.com

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Becky

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Hi K H, your modem is outdated (DOCSIS 2.0) and no longer supports the tier of internet to which you subscribe. You may be eligible to receive a free DOCSIS 3.0 modem. To determine eligibility, go to www.cox.com/upgrademymodem for more details. -Becky, Cox Support Forums Moderator

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