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New Contributor
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Modem offline
Here is a situation even the finest COX technicians can't figure out. When accessing my router through the Cox Wifi app it says its offline even though its working. Same thing when I sign onto the Cox website and go to my wifi, it says its offline as well. Anybody experiencing the same issue??
quixotictif
New Contributor
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I’ve experienced issue after issue and the only suggestion being “unplug everything and replug it in”....that’s not my idea of support or service. However, I did manage to get the phone number for cancelling service 1-844-227-3943 in case you’re able to find better service elsewhere.
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CrystalS
Former Moderator
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This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Social Media Support Specialist
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