Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Modem not assigning IP address
I have been having internet connection issue as described in below post (copied and paste from another user as their problem is exactly same as mine and they have described it perfectly). I’m hoping someone can advise on a solution or cause of the problem. Multiple attempts at getting help from cox tech has been as waste of time, they have no clue and will only reboot the system from their side and say all looks good, must be the router.
We have been having the same issues as described in this post:
Basically, internet/phone/tv work perfectly fine without any signal issue, and then the internet only will completely stop working. It's like we aren't getting a public IP address. Cycling power and resetting the modem/router several times will eventually gets the internet to start working again after an hour or so. At this point we need to do it 2-3 times a day.
We have been through 3 completely different routers and 2 different modems (both TM3402As supplied by Cox) and this issue persists. Since we are seeing the issue with all these different setups, and that TV and phone continue to work, lead me to believe that maybe this model of modem has some issues. We only chose this router as it was the only one available that handles both phone and internet in a single unit.
BenS1
Former Moderator
•
I understand how frustrating it is to have these repeated internet issues. Based on the type of modem that you have, I recommend that you get it swapped out for another one. You can take it to a Cox Solution store or email us at cox.help@cox.com with your full name and address.
Ben S.
Cox Support Forums Moderator
1
0
Bruce
+4 more
Honored Contributor III
•
Did this issue recently start? Does this issue affect both wired and wireless connections? Can you inventory how many splitters are on your coaxial cable? How's the coax look going into and from your outside NID? Did you recently purchase any electronic devices?
1
0