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Loyal customers penalize
If I were a new customer, I could get the package I want for $189 a month for 24 months. Should I discontinue my Cox service, try another plan, then come back? It makes no sense.
LisaH
Moderator
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Hi dondebibell. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. While we do offer new subscribers discounted rates, these are promotional and are provided for a limited time frame only. These discounts are not meant to be ongoing, permanent rate reductions. Once these promotions expire, the rates revert to the normal monthly rates for both new and established customers. If we can be of any help, please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
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