ci1551's profile

ci1551

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Line issue , high amount of uncorrectables

Having high uncorrectables.  What’s happened so far, node replaced, new line from pole, new line inside to equipment, new amplifier.  The chart is for seven days nineteen hours.  Getting tearing on cable channels also.

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JonathanJ

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@Ci1551


I apologize for any inconvenience this has caused. Are the cable box and the internet modem on the same coax line utilizing a splitter?

Jonathan J
Cox Moderator

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ci1551

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The tech ran a single line to an amp then split the line coming off the amp.  When he ran the diagnostics at the line from the coming from the pole he said the high channels were in the red, that was before the new drop line was installed.

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DavidA2

Former Moderator

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212 Messages

@Ci1551,

Thank you for letting us know. If you are still having trouble, we would be happy to investigate further.

David
Cox Forums Moderator

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WiderMouthOpen

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What kind of amp do you have? Amps can increase noise as well as signal on the line, which can cause uncorrectables. Your SNR is great, but it could be noise outside of that frequency.

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ci1551

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dont know the model number, the tech put it in, Arris red label

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WiderMouthOpen

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Can you take a picture?

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TiffanyR

Former Moderator

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155 Messages

Hello Ci1551,

I am truly sorry that you continue to have service trouble. If a new line was put in since the technician was out, it may be necessary to have a technician back out to ensure that everything is still within specification and there are no noise issues. When you get a chance, can you email my team at cox.help@cox.com with your name, address, and a link to this thread to get started?

Tiffany R.
Cox Support Forum Moderator

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