charliev's profile

New Contributor

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5 Messages

Friday, February 21st, 2020 3:59 PM

Closed

Issue with Panoramic Wifi Pods

We changed to the new Panoramic Wifi Modem/Router with the Pods a month ago. We have a 1,700 square foot block house and have positioned the 3 pods at each corner of the house. All pods are active and working and show different devices connected to them. I've noticed when I go from one corner of the house to the other that there is a 20-30 second lag to pickup the signal from the pod in that room. We've adjusted the placement multiple times and all pods are in an open place. Any thoughts as this is not what I expect or have seen from a mesh network?

Honored Contributor III

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5.7K Messages

6 years ago

When you start in one room, your device negotiates a connection with the pod.  When you move to another room, your device has to renegotiate with the new pod.  Each pod has a different identity.

I don't use pods and can't assess if 20-30 seconds is extreme, but, if it is, I'd attribute the latency to being a Cox product.  (Cox products are not good.)

New Contributor III

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25 Messages

6 years ago

you should be able to remain connected seamlessly, but in order for the pods to work as designed, your wifi names and passwords for both the 2.4 and 5 ghz networks on the panoramic modem AND all of the pods must be *identical*. 

Former Moderator

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1.5K Messages

6 years ago

@charliev, do you have a separate, third-party wireless router connected to the Panoramic WiFi? Do all devices experience Lag in the home when using that particular pod? This will help us determine if the issue is with a specific device or the pod itself. Can you please also unplug the modem for at least 20 seconds and plug it back in? Your modem is showing as having been online for 27 days. -Kevin M. Cox Support Forum Moderator

New Contributor

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5 Messages

No additional router. I tested a couple of other devices and yes, all do. The modem was just rebooted a few minutes ago.

Former Moderator

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1.9K Messages

@Charliev

Have you noticed any difference since rebooting the modem? This link also provides information on wifi pods www.cox.com/.../wifi-pods.html.

Jonathan J
Cox Moderator

New Contributor

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5 Messages

URL isn’t working Jonathan, but no difference. Still seeing a delayed handoff to the pod.

Former Moderator

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7.1K Messages

When I check from this end I have trouble reaching the modem. Are there any cable splittes you can try bypassing to see if that helps?

-Chris

New Contributor

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5 Messages

No splitters. We only have the single line into the house for internet. Current wireless speeds in the room where the modem is are 171 down and 10.2 up.

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