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c5powell

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Internet/cable

We have been experiencing internet and cable issues for about 2 weeks now, Can’t speak to anyone to find out what the issue is. I just keep getting text that they are working on it . Seems like one day it’s the internet the other day it’s the cable , which I have the streaming box from Cox .Me and my husband work from home and this is causing problems. I would like to know what is the issue and what’s going on. It’s not my equipment .

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WiderMouthOpen

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Esteemed Contributor III

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Are you in or near Tulsa by any chance? A lot of reported problems in that area since the storm.

Either way, when you lose the internet does it effect wired devices as well as wireless like the streaming box?

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c5powell

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I’m in Cantonment FL. And no storms here that would affect service.  

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WiderMouthOpen

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Esteemed Contributor III

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Does it effect wired connections as well? If so, you could troubleshoot the gateway by looking at the signal levels. Go to 192.168.0.1 in a browser > Login user:admin password:password > Connection on the left side > Cox Network. You want to look at your downstream and upstream levels.

See here on how to upload a picture to the forum. If easier, you can also upload it to imgur and post the link. Copy/pasting the data doesn't work too well because it sets off the anti spam function of the forum.

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