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3 Messages
Internet service is out again
I want to know why my internet keeps going out every single day sometimes more that once a day for over 2 months now?
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New Contributor
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3 Messages
I want to know why my internet keeps going out every single day sometimes more that once a day for over 2 months now?
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ColleenD
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Bernard6680
It seems we've disappointed you and I am sorry we've let you down. I want you to have the reliability you expect. Cox has added network alerts to the Cox App as we've received feedback over the years from customers wanting to know when we're aware and working on solutions. As for details, I understand transparency is important. I apologize there isn't much detail we have but please know that when our crews are aware of an issue we strive to provide a solution as quickly as possible.
If you need to discuss any details relating to your account, please reach out to us via a more direct route, as we would never ask you to share your personal information publicly in our Community Forums. For account specific concerns we ask that you please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Titter/X @CoxHelp, or visit us on Facebook.
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