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Bernard6680

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3 Messages

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Internet service is out again

I want to know why my internet keeps going out every single day sometimes more that once a day for over 2 months now?

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ColleenD

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Bernard6680 

It seems we've disappointed you and I am sorry we've let you down. I want you to have the reliability you expect.  Cox has added network alerts to the Cox App as we've received feedback over the years from customers wanting to know when we're aware and working on solutions. As for details, I understand transparency is important. I apologize there isn't much detail we have but please know that when our crews are aware of an issue we strive to provide a solution as quickly as possible. 

If you need to discuss any details relating to your account, please reach out to us via a more direct route, as we would never ask you to share your personal information publicly in our Community Forums. For account specific concerns we ask that you please email us at cox.help@cox.com with your full name, complete street address, the details of your concern and a link to this post. You can also reach us on Titter/X  @CoxHelp, or visit us on Facebook.

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Riker9

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It honestly has blown my mind how often my internet goes out recently. I started my internet at the end of March and this week ive had lengthy outages about 5 out of the 6 days so far. Yesterday it was 2 lengthy outages. And the customer service real agent chat give robot answers that help nothing. I legit said “ive had outages the last 4/5 days and today it was twice” and the answer back to me? “Has this problem happened before?” I felt like I was in the Pee Wee Herman fever nightmare talking to these people. This needs to get fixed fast or im cancelling my service and going with att or verizon internet. 

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DannyS

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Riker9, the purpose of Cox Internet Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers.  If concerns remain.  Please email us at cox.help@cox.com anytime. We are always happy to help. 

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