Internet down again and again

Thanks for showing me how tech savvy you are.  I am not!!  If I knew all of what you are asking for I would fix it myself.  I am paying for internet service not to have to fix internet service.   Thanks anyway. I should just get a different internet service.  There are plenty where I live.  

Hi fran123. Customer service is very important to us. We value you and want you to have a positive experience with us. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us on Twitter at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator

The whole point of this forum is for users who are tech savvy to help those who are not. What part do you not understand? Maybe I can clarify. What kind of response or input were you expecting? If you didn't want to troubleshoot, why not just have a technician out?

PS. Do you know now that you Cox.net email has been transferred to Yahoo, you can switch ISPs without any change to that email.?

Great idea IF your cable service is stable enough to let you connect... When I try to connect to 192.168.0.1, I get an error message that the site can't be reached because it took too long to respond. Now what?

My service for the past week has been erratic with TV programs halting with error message that the cable is disconnected (?) and my laptop internet (wired direct) is slow and gets regular connection issues. It took 3 attempt to just get this forum to load. 

My wife fell down and broke her arm yesterday.  My internet and phone were down so I could not use them to call 911!!!!  When I called Cox 2 days ago the tech said for me to go buy a new modem of my own or he could charge me extra to get a new one from Cox.  So your equipment fails and I have to pay to get it up and running like it was my fault!!!!  You wonder why people are pissed at Cox!!!!

Hello Maplm1,
We want to avoid losing you. I get how important it is to have a stable connection, especially if you or family work or learn remote. You shouldn't have to reset the modem, router, or Gateway so often. Our forum community is quite helpful in technical support. When Cox is aware of a network issue in your area, alerts may appear available on MyAccount or the Cox App www.cox.com/residential/learn/cox-app.html. If you find that issues come up where the connection is impacted, but no outage, we may need to investigate at the time the issue is present to get an idea how to approach a solution. Our support is available to receive your information via email at Cox.Help@cox.com with your full name, complete address, and some detail to the issue.

When issues come up where the connection drops 3-5min, are multiple devices losing connection and do you find the lights on the modem change color, blink, or anything like that? The more details provided here (avoid posting your personal information on this public forum) may allow our community to be able to help further.

Just to be clear, you have Verizon FIOS(FTTP) available in your area but you use Cox cable(HFC) internet? If so, that should be a easy choice to make. Fiber has faster upload, less latency, no bandwidth cap(at least with FIOS) and is generally more dependable, specially during storms. Part of the reason Cox is upgrading some areas to FTTP. It is just a better technology. Even if you weren't having problems with Cox, I would suggest switching. However if we are talking about Verizon DSL or cellular, that is a different story and DON'T suggest switching.

I have been interested in switching to Verizon, plus we have Wyyred now in this area.  Either would probably be better than Cox.  Thanks for your input in this discussion!!

Thank you for being a part of the Cox family.  I'm sorry you've had this experience.  I'd like to assist with your issue further. Please email the full name and complete address to Cox.help@cox.com.

If Wyyerd is available do it.  I have 2 friends in Surprise that switched.  It's cheaper and better than Cox and they've had zero issues