Internet cuts out frequently

They have 15 million excuses & nothing works!  My sporadic internet connection happens Monday through Friday during 1:00 - 4:30 p.m.  I've replaced my Cox Panoramic modem.  Been told it's because the kids are out of school & are on the internet (umm, it was 2:00 p.m. - kids don't get out of school in my town until 3:45 p.m.  I think we have 2 high schoolers, 2 middle school & a few elementary aged kids), there's too many people in your neighborhood on the internet (I live in the country!  I have maybe 20 neighbors.  I explained this to the tech & informed him that when I lived in town there were over 100 houses in my neighborhood & my Cox internet worked good there!), I've needed some doodad connected to my modem, the next tech said it was because of that doodad it wasn't working.  Maybe your dog chewed a wire - my dog is old & has no teeth!  These fools have no freaking idea what's wrong with it.  I'm currently having to shut down my wifi during the day & plug my modem directly into my computer. (Oh did I mention I work from home - so this creates a major problem with my employer)  My only other option in our area is overpriced DSL.  I truthfully think the wiring from the pole to my house needs replaced.

I have a similar problem that Cox has responded to in interesting fashion.  My internet goes out every couple of weeks.  About a month or two ago the chat support person said she had checked my service and had determined that my problem was a bad Cable Modem.  She said she would quickly send me a new Panoramic modem that would completely solve my problem and provide me much better service for only $11 or so per month for the rest of my life.  I declined since I replaced the ancient Cox modem only a couple of years ago with a very good Motorola Surfboard Docsis 3.0 modem and said I would buy one myself the following day.  Miraculously internet resumed about five minutes later. Since then I have received a couple more letters from Cox suggesting that I need to "upgrade" to their new modem.  Then my internet suddenly goes out again.  The Cox App indicates I have no problem.  I reset the modem and nothing happens but after several hours off my internet suddenly returns for another week or two. If I persist with Cox they insist that there is no problem up to my home and I will have to pay them to come in and search for the cause of the outage.  I have had multiple other problems with Cox service where they attempted to tell me that a problem on their end was actually on my end.  Frankly I don't trust them anymore and am unwilling to believe any explanation they offer.  But that leaves me with the recurring loss of internet problem.

Mine cuts out about 2-3 times per hour. Replaced modem with a new Motorola MG-7550 5G which is on their list. I have replaced the coax cables as well and it still does the same thing. Getting frustrated as I use this for my business to do contracts. I have to rely on my Verizon 8+ and use the hotspot to get work done. If I am going to rely on my phone then I might as well drop COX internet service altogether. For over 15 years I never had a problem, now since I cancelled my cable TV I have constant issues. I keep hearing the same excuses and reset my modem by powering off at least 15 times a day. I constantly have them resend a signal to reset modem and nothing is working. If I can't get this resolved soon I am going to look at other options.

Ever since we cancelled the TV and PHONE service we have been having the same issue periodically as well, goign on about 3 months now.  I get speeds up to 30MBPS then I will test again and it is as bad as 3MBPS.  Even on occasion like today around 1:05PM my modem will randomly be doing a restart cycle like COX is monitoring and doing a reboot.  Sometimes the WI-FI will also just stop working and the only way to reconnect is to reboot the laptop or reboot the modem.  Modem is plugged directly into the wall and has the same speed issues on the WIRED part too.  This also occurs if I am directly in front of the modem for WI-FI.  Once we move I dont plan on using COX again for anything, we are just stuck with them because FIOS is not here, yet....

Thank you for your post. 

Sorry for the problems you are having.  But, it is very nice to see I am not the only customer with this issue. Cox sends someone or 2 out to replace cables  (lost count how many times) and......  I have been told the problem is not at my house, they are correct, I agree! For 17 year you get the same answer and no resolution.   For reference AT&T speeds are substantially lower, however the throughput is far greater. Unbelievable isn't it?  I have demonstrated the claim to techs (when they send a Cox empl).  

...and 6 years later, I've had similar experiences. It is good for a week or maybe a month or two. Then I'll have a day where it cuts out multiple times. Reset the modem and router again and again and again. My equipment is new and fast. NEED MORE RELIABLE SERVICE!!