Internet buffering/freeze

I have a technician coming once again this afternoon. Here is the process I have gone through-

Weeks before this -occasional buffering. Seemed to start after fiber upgrade.

Internet and Wi-Fi goes down during all these episodes

Thursday - September 14

Thursday night football buffering during game ( constantly) - restart at half time -still buffering

Friday September 15

Buffering

Restart

Friday called and made tech appointment

Saturday September 16

Technician here and changed out modem to leased cox modem. Said this should be the cure-checked all lines outside. But….

Froze up during a movie on Prime 11:00 pm Saturday night

Sunday September 17

2:30  pm internet interruption and buffering

4:30 pm internet interruption and buffering

Text assistance and restart

Monday September 18

3:00 pm buffering freeze

Called in -restart and diagnostics-told to call again tomorrow if it is still happening

5:30 pm -internet interruption and buffering

6:55 pm internet interruption and buffering

Tuesday September 19

Away most of the day

7:30 pm  internet interruption and buffering

Wednesday September 20

12:30 pm internet interruption and buffering

Called again-unresolved technical scheduled for tomorrow.

Unplugged fire sticks from tvs in bedrooms and powered down iPad @ 1:30 - per recommendation from customer service representative

2:00 pm internet interruption and buffering

6:30 pm internet interruption and buffering

Thursday September 21

8:30 am - Internet interruption and buffering twice-

Didee, You shouldn't have to reset the modem or router so often. We may need to keep your appointment for this visit to help further ascertain a solution. We can help investigate what the modem is reporting. You may email us at Cox.Help@cox.com with your name and complete address.