Skip to main content
susankayk's profile

susankayk

New Contributor

 • 

1 Message

Closed

Internet a joke

My internet is consistently going out.  Sometimes a few minutes, sometimes longer.  I use smarthelp, I call customer service, they say a reset might help.  This is not an in house issue, it happens to at least 2 of my neighbors.  From what I read on Facebook and this site we are not alone.  Why would I ever consider upgrading or using your supposedly fantastic mobile service, when the internet I receive is so poor?

Discussions

 • 

Updated 

194

2

0

0

C

ChrisJ2

Moderator

 • 

576 Messages

Hi, Susan. I'm sorry for the internet service issues you're experiencing. I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I am glad to assist you. 

0

0

W

WiderMouthOpen

+6 more

Esteemed Contributor III

 • 

3.5K Messages

If your sure it's a area issue, contact Cox to schedule a technician. If/when they escalate the issue, be sure to get a ticket number for follow up.

2

0

C
conesae

New Contributor

 • 

8 Messages

they will charge you for technician!!!! and its their problem, incredible!!!

Like

Reply

0

W
WiderMouthOpen

+6 more

Esteemed Contributor III

 • 

3.5K Messages

Cox should cover everything before the demarc. So if the problem is outage related, there should be no charge. They may warn you of a charge if the rep scheduling the appointment doesn't know what the issue is, but even if they do charge, as long as the technician notates on the account what the issue was, you should be able to get billing to reverse the charge.

Like

Reply

0