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New Contributor
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I'm tired of my service going out.
- I'm tired of my service going out. No neighbors go through what I have to. I've had all the boxes replaced several times and all customer service can say is unplug everything for 2 hours to let it reset and it should work. I do this on average 5 times a day and I'm fed up with it. Will someone with a brain help me? They charge way too much for what little I'm getting but there are no other good services in my area. Somone please help.
Darkatt
+2 more
Honored Contributor
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What kind of modem are you using. (PLEASE don't say MB8600 or any of the MB series. They are not really motorola modems, they are ZOOM modems, zoom bought the name motorola and slapped it on their equipment so people would buy them, thinking they were getting the real Motorola. They have PROBLEMS!).
Not that rant is concluded... What equipment ARE you using? Modem/router all in one??
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JoshuaHorst
New Contributor II
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Mine does the same thing and all that cox tells me to do is restart the modem like I haven't already tried all that a million times. Also had tech support tell me to buy their new modem even though the router/modem I bought this last year they claimed was a great one with zero issues. Cox customer support refuses to answer a question I asked and instead always tells me I need a new modem and that would fix everything
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Darkatt
+2 more
Honored Contributor
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What modem do you have? (Please don't say Motorola MB8600)...
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Celestial01
New Contributor
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Yes! Constantly! Today is the 5th or 6th time we have had service interruptions in 2 wks! Ridiculous. This affects us tremendously since we work remotely. Is COX going to reimburse when we have to take time off because we can't work?
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CurtB
+4 more
Honored Contributor
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If you really unplugged everything for 2 hours, 5 times a day, that wouldn't leave much time for actually using the service. It's time to try something different. If you've replaced all the boxes several times, you probably have a signal issue. If you schedule a tech to check your signal, Cox will charge for the service call if the issue is on your side of the demarcation point. But, if the issue is on Cox's side, there's no charge. Either way, you'll probably continue to have the same issues until you identify the cause and have it fixed.
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