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gene348

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I used to have to Wifi connections. A 2 and 5. I no longer have the 5. What happened to it?

No longer have my 5g WiFi connection. I am paying for it and now I don’t have it. 

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Velia7

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this has been true for me as well for over six months, also random price increases ranging from a dollar or less to 17.99

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KevinM2

Former Moderator

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Hi Velia7, can you please email us at cox.help@cox.com for additional support? We'd like to investigate this further for you. -Kevin M. Cox Support Forum Moderator

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KevinM2

Former Moderator

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Hi Gene348, do you have our Panoramic WiFi modem? If so, it's possible that band steering is enabled.

www.cox.com/.../benefits-of-one-home-network-wifi-name-and-password.html

-Kevin M. Cox Support Forum Moderator

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