phantmdrvr's profile

New Contributor

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1 Message

Saturday, January 21st, 2023 5:14 PM

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HP Officejet Pro 8600 Premium e-All-in-One - N911n

I recently upgraded to cox Gateway and my printer does not see my network.

Suggestions?

Thank you very much

Honored Contributor

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1.9K Messages

3 years ago

Contact HP. If your printer doesn't see the network that everything else you have is able to see and connect to, then the printer is the issue. 

Esteemed Contributor III

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3.5K Messages

3 years ago

Have you tried reinstalling the printer using the HP software?

Honored Contributor III

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5.7K Messages

3 years ago

WiFi or cabled?

Contributor III

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136 Messages

3 years ago

It looks like you may be able to use the following online troubleshooter: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/4322915

If you have the HP Smart app installed on your computer, that may help. 

Did you change your SSID and Password when you upgraded, or leave them the same?

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