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HP Officejet Pro 8600 Premium e-All-in-One - N911n

I recently upgraded to cox Gateway and my printer does not see my network.

Suggestions?

Thank you very much

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1.9K Messages

Contact HP. If your printer doesn't see the network that everything else you have is able to see and connect to, then the printer is the issue. 

Esteemed Contributor III

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3.5K Messages

Have you tried reinstalling the printer using the HP software?

Honored Contributor III

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5.7K Messages

WiFi or cabled?

Contributor III

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136 Messages

It looks like you may be able to use the following online troubleshooter: https://support.hp.com/us-en/product/hp-officejet-pro-8600-plus-e-all-in-one-printer-series-n911/4322915

If you have the HP Smart app installed on your computer, that may help. 

Did you change your SSID and Password when you upgraded, or leave them the same?

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