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New Contributor
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How Do I Contact Cox?
My internet connection goes out regularly for up to 5 minutes at a time 2 or 3 times an hour. My email won't send to half the addresses. My set-top box will neither record nor erase, and keeps flashing a blue box informing me there's no signal on channels I regularly watch - when it's not freezing sound and picture for 2-3 seconds at a time. The 'chat' feature has apparently been disabled, and I don't have the time to sit on hold for a half-hour at a time to get someone with a nodding acquaintance with English and less than that with anything not covered in his beginner's tech support manual...and the nearest Cox store is a 3 hour round trip buy bus (when they're running) or a $25 round trip by cab (plus waiting time for one to show up)....and they expect me to pay full price for this 'service'?
Bruce
+4 more
Honored Contributor III
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Jeesh...this sounds nothing like their awful commericials.
Scroll to the reply of MaryF:
forums.cox.com/.../how-can-i-contact-someone-from-the-executive-resolutions-team
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jazon
New Contributor III
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Good luck to you,i have chatted in after dodging there bot,you always have to start at square one every time you call and they ignore 90% of what you try and tell them,calling in is no better the people they are hiring seem to have 0 knowledge about there service and just read everything off scripts ignoring whatever you say,and it always ends up with them trying to sell you a $10 a month service plan for tech support,you should not have to pay them for support for a service you already pay a premium for.
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