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alex_Jacob

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Hotspot not connecting to internet

The WiFi hotspot I’ve been using in my apartment is available but saying no internet connection, we’ve been using it fine for awhile now, please help

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Bruce

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The hotspot feature of your Panoramic?

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alex_Jacob

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Hotspot feature 

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DustinP

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Alex,

Please email us at cox.help@cox.com with your address, so we can look into this for you. More information about our Cox WiFi Hotspot is available here: www.cox.com/residential/support/cox-hotspots.html.

Dustin
Cox Forum Support Moderator

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Gracie66

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My daughter is having the same issue while away at a residential area. She had no problems at first not with the login prompt or anything now none of her devices will connect

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Allan

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@Gracie66, Is your daughter getting any error messages when trying to connect? Also, is she able to access any other hotspots? -Allan, Cox Support Forums Moderator.

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Bruce

Honored Contributor III

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Hotspot feature of what?  In your house or around town?

If around town, you're probably connecting to the Hotspot hub but there is something wrong with the Hotspot hub.  Cox should be actively monitoring the "health" (connectivity, bandwidth, processing, etc) of these hubs but...you know.

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