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New Contributor
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I have been able to successfully connect to a mobile hotspot for awhile now, but, over the past few days, I have not been able to connect to it.
The network, "Cox WiFi," still appears on the list of available networks. It also has three bars, indicating that there is a strong signal. Whenever I click on it to connect, it does not connect. The "waiting wheel" continues to spin.
I have tried "forgetting the network," connecting multiple devices to the network, and restarting all devices before trying to connect to the network again, but I have not been successful.
I would greatly appreciate any troubleshooting tips, or for the hotspot to be fixed. Thank you!
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StephanieS
Moderator
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Meganpepi
Hi, please send me an email and include your full name and address so we can look into this for you. You can send your email to cox.help@cox.com. Thanks!
StephanieS
Cox Support Forums Moderator
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Darkatt
+2 more
Honored Contributor
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Have you made any changes to your Cox Internet service lately? Changed password, changed the level of service?
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