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mellageroberta

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1 Message

High Packet Loss and Constant disconnections

High packet loss with constant disconnections throughout the day, has been happening for the last 5 days, haven't been able to use anything recently.

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HeatherS

Moderator

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210 Messages

mellageroberta, I understand how frustrating this must be for you. We are happy to help. Please email us at cox.help@cox.com for account-specific support. Thank you. 
-Heather

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fernando1110060

+4 more

Visitor

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189 Messages

I’m having similar problems also , cox only cares for themselves not the customers 

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DorisM

Moderator

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191 Messages

I am truly sorry for the inconvenience. I work from home and can totally relate. So that we can assist you, please email my team at cox.help@cox.com. Thank you for being a part of the Cox community. 


-Doris

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fernando1110060

+4 more

Visitor

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189 Messages

@DorisM​ look , you’re no help either , the customer service team is lacking everything, I’m not gonna email yall, not gonna call yall and tell me to “unplug your router for 30 seconds “ it’s not gonna work , yall aren’t smart to help the customer and it’s okay , it’s okay to lose customers okay ?

(edited)

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