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New Contributor II
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Has anyone received the emergency broadband benefit?
Although I qualify through a Pell Grant, and the government approved me in about ten seconds, Cox won't sign me up. The third party site called id.me is a waste of time and rejected me for my name not matching my id, which is not true, my name matches my id perfectly.
I reported the situation to the FCC but if anyone knows how to actually get things to go through please let me know.
Allan
Moderator
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For questions regarding your status or the process of ID.me, you can contact ID.me from the link provided below.
https://help.id.me/hc/en-us
Refer to the Assistance Guide on the ID.me website or submit an ID.me support request.
Allan
Cox Support Forum Moderator
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Sam92122
New Contributor
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Yeah I received it once and now being told that I'm getting it somewhere else. I've lived in the same place for 4 years. Just got off chat with a agent who left me on hold only to give me an 877 number that of course you can't reach anyone. I wasn't even worried about it until they offered if. Don't make *** up now.
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