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New Contributor II
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Hello guys does anyone know how cox handles valued customer that is having difficulties coming up with payment due to financial hardship? Do they have the option of freezing the account? Any ideas?
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Esteemed Contributor III
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Are you under a contract? If not, why not just cancel and then call back to reconnect when you get the funds? Either way, I suggest you contact Cox's billing department. This forum is for users to help other users with technical issues only.
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Shariel
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Moderator
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Goku1990, I am sorry you did not receive a reply. This is not a situation the community can assist you with. We can review the account for a payment arrangement or if needed we do have the option to place your account on a Seasonal Hold. Please send us an email to Cox.Help@Cox.Com with your full name, address and link to this forum for assistance.
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