Gigablast Speeds

First let me tell you I am a network IT guy. All the speeds are taken directly from the modem to my laptop by passing my network as per Cox.

Originally my speeds were in th upper 900 Mbps, but since the pandemic started I am lucky to get upper 200 mbps during the day and they go down to 60 at night.

Tihs is using Oakla speed test or Cox own speed test.

During the day max 250 down and 28 up.

At night max 60 down and still 25 to 28 up.

I am on a Docsis 3.1 modem by Arris.

Wow, thats like getting 15% of the top speed you are supposed to get!

Yes start calling Cox to complaint. Also write to the FCC office if they don't act!!

you know how frustrating it is for me to call tech support just to have them read the usual script to reset  your modem and bla, bla, bla....

Starlink is coming you all!!

Now let me tell you Cox has been good until the beginning of the year, issues here and there but nothing too bad. But the lack of sympathy towards their customer, which are hurting right now, is beyond me.

Do you have any idea how many times my signal levels have been checked. If my signal levels were bad, wouldn't this be good for all day connectivity? not only after say 4 o'clock? I have played your game of checking signal levels and resetting the modem and changing the network cable, and outside splitter and at one point before also having a tech come out just to tell me what, your signals are good.. I have state of the art equipment and remember my speed are from the modem to my laptop, (and yes my laptop has a gigabyte ethernet port built in) bypassing my network completely.

Lets be honest here! Cox infrastructure was not designed for a pandemic. Other clients might not know how your network works but I do. The more you loaded the slower it gets.

Just credit Gig blast customers what they really should be paying a month now, at least until you either improve your infrastructure, lay fiber to the side walk or find a way to improve the speeds clients are paying cox for.