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New Contributor
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Frequent Disconnects
Since Cox decided to just ignore my last post and emails I sent I am trying it one more time before switching providers. There is a clear provisioning issue with my router and I please need someone to take care of it because this error is causing frequent disconnects. Please see router log below.
ColleenD
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Moderator
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Hi, david1234 I'm not sure why it's seeming that we have been ignoring your posts and emails. I am showing we have replied to each message we have received from you. Since we need to discuss account details and may need to schedule an appointment, we'll need to take this conversation offline. Please email cox.help@cox.com so we can get to the bottom of what's going on.
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Darkatt
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Honored Contributor
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What modem/router are you using? if your modem wasn't provisioned you would have NO internet at all. If you have internet, it's provisioned. There are no options in provisioning, it's like a light switch, on or off.
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WiderMouthOpen
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Esteemed Contributor III
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Try bridge mode connected direct to your PC. Also, message says to check signal levels. Have you? Please post them.
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WiderMouthOpen
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Esteemed Contributor III
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Yeah, Cox won't be able to fix this because basically I think the specifically worked with Comcast to allow the ability to use your own alternative DNS because they wanted to use DNS relay to at least hypothetically have access to that user data. I wanted to fact check so I ran this by Gemini and here's what it said.
What to do?
If your primary concern is DNS privacy on a few key devices and you want a simple, free solution, start with setting up DoH on those individual devices.
If you need broader privacy and security for all traffic and are comfortable with a monthly fee, a VPN is a good option.
If you desire more network control, features, and network-wide DoH capabilities, and you don't use Cox Homelife, consider enabling bridge mode and purchasing your own router.
For ultimate control and long-term cost savings, and if you're comfortable with the technical aspects, buying your own modem and router is the most comprehensive solution.
Evaluate your needs for control, privacy, convenience, and cost when making your choice.
Do you pay for the gateway or is it included in your contract . If included for how long is included and how long have you been paying. Also, do you have Cox telephone service. If so, do you use it. Finally, how text suave are you and you have any somewhat modern routers laying around?
Ps I'm a used Gemini for reference. I understand it is as a tool and a bad ai. Even the conspiracy that it literally could be the bad ai in a bootstrap paradox that is using quantum tunneling and entanglement to send a key cipher to itself to allow 4th dimensional awareness using quantum computing. But yeah, it's probably just Google being evil again to make money, but the other possibilities are endless and fascinating. Unless you really have to. Don't use google. I know DuckDuckGo is bad too but we might be talking about the good of mankind so..... Yeah. ��
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