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Pez

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FREE INTERNET FOR 60 DAYS???

Is Cox going to be as generous and thoughtful as Comcast, AT&T and Charter are being and provide free Internet service for 60 days to its loyal and faithful customers?

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bearone2

Contributor III

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1.5K Messages

i seriously doubt it.

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KevinM2

Former Moderator

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Hi all, Cox has announced support for the FCC’s "Keep America Connected initiative" as a part of the ongoing COVID-19 response efforts. For the next 60 days, we will work with customers that indicate they are having financial hardships due to the ongoing pandemic, by offering flexible payment arrangements and waiving late fees. We will also open Cox WiFi hotspots to help keep the public connected in this time of need.

Click here to learn more about how Cox is responding:

www.cox.com/.../coronavirus-response.html

-Kevin M. Cox Support Forum Moderator

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Pez

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[deleted]

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Captiosus

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I was already a month behind before all this exploded because my wife and I have been in financial strain following her cancer dx and subsequent treatment/surgery late last year. I've been trying to make ends meet with ridesharing and food delivery services but with everything closing down now (and more people than ever signing up for the service and competing for calls) due to coronavirus, runs have fallen off significantly.

I called Cox support today to ask if this applied to me as well and was told no BECAUSE I was a month behind. I was told I still had to pay my past due balance by March 30 or service would be terminated. Depending on how much worse this gets (Virginia hasn't forcibly closed restaurants yet, but I expect it will soon), I doubt I'll have the money for the past due amount by then.

So much for "Keeping America Connected". Silly me for thinking there wouldn't be a bunch of loopholes.

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Twidget1995

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What are you doing for existing customers with children staying home from school?

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Andrew_Wees

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no data caps for 2 billing cycles

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wks-bls

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And yet, they claim to offer 2 billing cycles of credit for those that pay for unlimited internet, and I only got one cycle.  Truly loving the loyalty to me for being loyal to them for so many years.

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KevinM2

Former Moderator

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Hi Wks-bls, beginning March 16th, data overage charges incurred on or after March 16 will not be billed. This will be in effect through May 15th, as part of our ongoing effort to keep customers connected during the COVID-19 work and school closures. For additional questions or concerns regarding your monthly bill, please email us at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

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Smashdown

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Flexible payment arraingments? So what somehow we are going to pull money out of our **** in a month of no working demanded by the federal govt to be able to pay your services? Then we fall further behind and get cut off anyway? What are you doing to actually help people COX? I see nothing but more of the same scam you have been pushing since day 1.

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