FREE INTERNET FOR 60 DAYS???

I was already a month behind before all this exploded because my wife and I have been in financial strain following her cancer dx and subsequent treatment/surgery late last year. I've been trying to make ends meet with ridesharing and food delivery services but with everything closing down now (and more people than ever signing up for the service and competing for calls) due to coronavirus, runs have fallen off significantly.

I called Cox support today to ask if this applied to me as well and was told no BECAUSE I was a month behind. I was told I still had to pay my past due balance by March 30 or service would be terminated. Depending on how much worse this gets (Virginia hasn't forcibly closed restaurants yet, but I expect it will soon), I doubt I'll have the money for the past due amount by then.

So much for "Keeping America Connected". Silly me for thinking there wouldn't be a bunch of loopholes.

no data caps for 2 billing cycles

And yet, they claim to offer 2 billing cycles of credit for those that pay for unlimited internet, and I only got one cycle.  Truly loving the loyalty to me for being loyal to them for so many years.