Fiber outage

Yes it's the terminal(gray box) on the wall with a white router, Bennington, NE 68007. Power and Ethernet light is on with steady green.

Does it look like this? If so, there should be a green service and broadband light too. Something must have happened to either the fiber wire or light signal going through it. You need a technician. There shouldn't be a charge as the ONT and the signal going to it is Cox's responsibility. Do you know if anyone else around you is also offline?

BTW, I don't think it had anything to do with cold weather, at least not directly. I have fiber internet in CT and it has been really cold and windy lately and have had no problems. That's why fiber is so much better. It is light going through glass/plastic and not electricity going through copper, so it isn't affected by temperature and weather. Yea, if someone hits a pole or a branch takes down a wire, you will still go offline, but as long as the physical fiber connection is in place and your house and the central office have power, internet should work. Everything in-between is passive, AKA, no electricity is needed.

Did you see the picture I posted of the ONT I think OP has? I think it's a Calix GP1100x but the Calix support page requires a login and doesn't have a place to even register. So, I can't tell what lights should be on and what color, but at least it shows what lights there should be in general.

Same issues here.  I have had fiber internet for about two months and have had a tech out here every couple of weeks since it was installed.  It works for a while then goes back to intermittent connection.  Last time they found the fiber optic cable to the ONT had been cut when they did the initial install.  They fixed this as it got me to -20.0 db and my connection was good again, but as I understand that is in the range where one small thing can cause you to have issues.  Now today I'm having issues again.  I live in an apartment and noticed a cox tech was doing a fiber install for another apartment in the box outside my apartment building - that's when things went bad again.  I don't feel like that is a coincidence.  I feel like it stands to reason if they messed up the install inside my apartment and clipped the fiber cable, then they could have done the same thing outside and any movement of the cable can cause issues.  The last cox tech that was here didn't want to check the outside connection - he seemed fine getting me to -20.0 db by redoing the wiring inside.  I don't understand why it is so difficult to get this right?  If cox is pushing fiber so hard, I would expect their techs to be properly trained on how to do an install.  Unfortunately, I have no other options beyond cox or moving.  I really don't want to have to deal with these issues every two weeks.

I would encourage anyone having an ongoing issue to email us at cox.help@cox.com with your full name, complete street address, details of your concern and a link to your forums community post so we can assist you.