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coriwrobel

Visitor

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2 Messages

EVERY. SINGLE. DAY.

I have had it. Every single day, MULTIPLE times a day, all of our Cox services go out. All the time. Phone, internet, tv. And there is no way to report an issue online like there is with Eversource. For as much as we pay for their “services”, we should have problem free service. Absent a major power outage, or a vehicle accident that takes out a pole, there should be reliable, uninterrupted service. I hesitate to change to Frontier, I am not sure YouTube TV carries all the channels we watch, and we are older and learning a new device and remote and all that is undesirable. But, if this keeps up, I will give Cox the ol’ heave ho. We should get a credit for this crappy service. But, they just keep increasing the rates. 

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BrianM

Moderator

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883 Messages

It sounds like we may need to have a technician out to take a closer look. If you are not showing an outage when you login at cox.com or the Cox app, then this may be something impacting just your services. We would be happy to take a closer look and can help set up a service call if needed. Please email us at cox.help@cox.com


-Brian

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coriwrobel

Visitor

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2 Messages

Almost every time it says “we have identified an outage in your area that may be impacting your services”. The current one says restoration expected by 11:16 PM. Every day there are service interruptions. Sometimes in and out, others for extended periods. I would think if the same area has service interruptions DAILY, Cox should be able to identify the problem and FIX IT!! 

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BrianM

Moderator

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883 Messages

We would be happy to assist crediting your service for any recent days impacted by an outage. Feel free to email us when you have a chance. Include a brief description or a link to this thread along with your first/last name and home address.


-Brian

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jwjoubran

Visitor

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1 Message

@BrianM  ​ it’s not just his service. I have the same issue. Several technicians have visited no change. Service is horrible. ATT DSL worked better. I just might have to switch back. These down time affect my work. 

 

John

(edited)

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