I was asked to return an equipment otherwise will fined. But I just joined cox and had nothing to return.

‎Equipment return request

JulianN

Moderator

•

429 Messages

Hello. I'm sorry to hear about the returned equipment notice. I understand how that can be alarming. We'd be happy to assist. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
-Julian

zhzs6688

Visitor

•

1 Message

I am Zhensheng Zhang.I have not received any equipment from your company. Your company sent the equipment to a wrong address.I go to the store to pick up a modem according the instructions your customer service.So I just one modem . I have not another modem to return.please check it and update my payment bill. Thanks!

LatoyaJ

Moderator

•

209 Messages

Zhensheng, we will need more private account details in order to investigate this for you. Please reach out to us directly for support.

Cox is now Spectrum.

These are easier ways to reach us going forward:

→ Chat with us instantly at spectrum.net/Chat

→ Send a message for a quick reply on Facebook at https://www.facebook.com/spectrum

→ DM us on X @Ask_Spectrum https://x.com/Ask_Spectrum

→ If you need more help, contact us at https://www.spectrum.net/contact-us

Cox Support Forums Moderator

-LJ

Welcome to the Cox Community

Equipment return request

zhzs6688

LatoyaJ

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