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pizzaface

New Contributor

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13 Messages

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email is gone

20 Years as a customer and my email just vanished as of January 17th about 6 am. My account page says no email is associated with my account. Live chat was from a different country so they were no help whatsoever. Why bother having a live chat when the person has a limited knowledge of your service? 

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KevinM2

Former Moderator

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@pizzaface, are you able to access our email server on myemail.cox.com? -Kevin M. Cox Support Forum Moderator

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bearone2

Contributor III

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are there actual servers, like i deal with outlook 2016?

i haven't been able to send email because of smtp server issues with outlook + 2 other 3rd party programs that setup pop3/imap automatically.

i was assigned a new pw so tier3 could assess the server issue & still can't get send with outlook or the other 2 programs.

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Bruce

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Honored Contributor III

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Autoconfig may be your culprit.

Compare your setting at the following link:

www.cox.com/.../cox-email-server-settings.html

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pizzaface

New Contributor

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13 Messages

No it says myemail.cox.com cannot be found. 

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KevinM2

Former Moderator

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@Bearone2, to answer your question, myemail.cox.net (Cox WebMail) is the host server and Outlook email would be your client server. -Kevin M. Cox Support Forum Moderator

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Bruce

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Honored Contributor III

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It might just be server maintenance.  A mod can confirm.

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pizzaface

New Contributor

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13 Messages

If this was the case and you were not to have email for 48 hours plus...…. howabout sending something out saying this was going to happen

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KevinM2

Former Moderator

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@pizzaface, can you please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com? We'd like to investigate this further. -Kevin M. Cox Support Forum Moderator

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