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rayneman

New Contributor III

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12 Messages

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Devices say WiFi password is wrong!

Today, all our devices won’t connect to our panoramic WiFi. They all see a strong signal, but they say the pass key is incorrect when  we try to connect. I have not changed any passwords, and the Cox WiFi app confirms the password is correct. I restarted several times to no avail, Cox support chat can’t help and I am totally stuck. They are trying to get a tech to visit but it will be several days. 

I know I’m using the right password, nobody changed it, I know I’m using the right network name … everything was fine last night but all has changed this morning. 

Any ideas?  I tried to change the password, which seemed to work on the app, but still the devices said it was wrong.  I’ve exhausted anything I believe I can do. 

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AMA

New Contributor

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1 Message

I have the same issue, noticed it about 5AM CDT.

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rayneman

New Contributor III

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12 Messages

If I reset my router, I can get a phone and maybe a tablet to connect for a few minutes, then it drops, and when I try to reconnect I get the issue with the password. My work laptop won’t connect at all, and I called our service desk and they confirmed that my laptop sees the password as incorrect even though it is not. This stinks!!!!

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JonathanJ

Former Moderator

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1.9K Messages

@AMA

Please email me at cox.help@cox.com with your service address and name as this will allow us to locate your Cox account and work towards a resolution.

Jonathan J
Cox Moderator

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Bruce

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Honored Contributor III

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After 1 incident I assumed user error (no offense)...but 2?

What are the makes and models of each of your Panoramics?

A moderator would have to confirm if Cox pushed any updates to specific units.  (This will be like pulling tooths)

Any devices wired to your routers and if so, do these wired devices lose networking?

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rayneman

New Contributor III

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12 Messages

My Gateway is a Technicolor CGM4140COM  revision 2.2 or at least that’s what the app says  

I was able to connect my laptop to my router with a short Ethernet cable and it has connectivity, just not from WiFi. I am nearly 100% sure this is not user error, as I’ve verified the password with the Cox WiFi app, and I can get a few minutes of WiFi connection from my iPhone before it loses the internet connection. My pods are both online and all devices “see” the signal.

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Bruce

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Honored Contributor III

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Losing Internet on a device could be anything between the device and the modem.  The wired device could reveal if there is a problem at the router or modem.  If the wired device is stable, you're right, there is something happening with the wireless.  Being unable to verify the encryption key is a deep one.

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rayneman

New Contributor III

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12 Messages

So I said “to heck with this” and just went to Best Buy and purchased a new modem and some Google Mesh devices. Come home to find that somehow, my WiFi password is now accepted by all my devices. There is something very fishy going on here. Maybe my dog, Lucy, is behind this as she was the only one home during this whole debacle. Anyway, I think I’m going to install my new set up and send this panoramic thing back to Cox. If I can. 

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Bruce

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I’m going to install my new set up and send this panoramic thing back to Cox

You seem too network savvy to be renting a router.

bearone2 would adoringly approve your decision!

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