Customer Service (or lack there of)

I'm considering my options regarding cable TV service and was trying to get a simple question answered: how much would Internet Only cost me? On the Cox website, everytime I select "Internet Only" I get packages recommended similar to what I have already. I tried the chat feature and was ghosted after I asked the same question (they were going to connect me to the "right" dept, just never did). Can someone (perhaps from Cox///) point to me as to where I can get clear service pricing??

ChrisJ2

Moderator

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564 Messages

Hi, Tom. I'm really sorry for the confusion and I want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We can have an account specialist contact you to assist. Thank you for your patience.

TomH1

New Contributor

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2 Messages

Thanks Chris,

I was looking for this email address on your website before I posted here, but could not find it. Can you point out to me where this contact info is on cox.com? Thank you

ChrisJ2

Moderator

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564 Messages

I apologize, Tom. As far as I am aware, Cox.Help@cox.com is not listed on our website; however, the cox.com belong exclusively to Cox. Conversely, you can reach out to us via telephone at 800 234 3993. I hope this helps.

WiderMouthOpen

+6 more

Esteemed Contributor III

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3.5K Messages

That begs the question, why isn't that email on Cox's site anywhere? Afraid of the influx of emails?

jrwill228568

New Contributor

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3 Messages

I'm trying the same thing since they raised my internet only price by 109% . Shop around. Depending on who else is in your area, you might find a good deal elsewhere.

Welcome to the Cox Community

Customer Service (or lack there of)

TomH1

ChrisJ2

WiderMouthOpen

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