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New Contributor II
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Cox webmail login sending me to another site
This just started today, after a normal login this morning. When I tried to login this afternoon, after an extremely long wait (which has been par for the course since the "new & improved" webmail debuted recently) what comes up is ANOTHER login page, this one completely unfamiliar in appearance. It says "Cox Email," but does not look like a Cox page & does not recognize my username or password. Even though the URL shows as the proper Cox URL for webmail, the page says "OX Software GmbH 2023" at the bottom, the GmbH indicating a GERMAN company.
I've tried clearing my cache, I've tried opening on different browsers. I keep getting sent to this other login page. My wife's Cox webmail isn't doing this, just mine. Anyone have any idea WTH is going on? This is bizarre even for Cox.
And while I'm at it, I'll add my voice to the complaints about the new webmail version, which is often slow as bejeezus, no longer allows selecting multiple emails to move or delete (improving webmail shd involve REDUCING the number of clicks, not INCREASING them). I've also been experiencing many instances of no new emails showing up in my inbox, sometimes for hours. But when I open Cox webmail in a new tab, suddenly THAT shows all my new emails, which have been stuck in limbo.
WiderMouthOpen
+6 more
Esteemed Contributor III
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My guess is your seeing behind the current of the email provider Cox outsourced to. Could you upload a screenshot? You have to join the forum using the link on the Internet forum home page.
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CurtB
+4 more
Honored Contributor
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How are you signing into Webmail? Just to eliminate a variable, if you're using a shortcut, try signing into your Cox account and launching Webmail from a link on a Cox webpage.
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Geri_Ann
New Contributor III
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The exact same thing is happening to me today. Sometimes I can get in, more often I get the spinning circle for a lonnnng time and then it sends me to that other login page you are getting. What is going on, Cox???
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Geri_Ann
New Contributor III
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By the way, I found that holding down control while clicking on emails allows you to select multiple emails to delete or move. It took me forever to figure that out, as I was used to checking a box next to each email I wanted to delete.
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Bruce
+4 more
Honored Contributor III
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Cox should have been more proactive during this email transitions. Cox should have prepared subscribers for redirects, interruptions, new designs, missing and added features, etc.
Keeping Customers Informed: Fail.
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DenMori
New Contributor
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Same thing is happening to me..this is super irritating
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JRkc89
New Contributor
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My microsoft outlook is able to log in and retrieve my emails but have the same problem with the web based emails. Does that chat with Oliver ever work!!!
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edrocker
New Contributor
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I’m getting redirected to the same page and having the same issue.
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technoman
New Contributor II
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Same thing happens to me. I get that goofy page that shows up which doesn't accept my login even after clearing my cookies and site data on Firefox.
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