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monkeypants

New Contributor II

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Cox: Unusually high data usage on your Cox unlimited Internet account. Action required before service is impacted...

I've gotten a couple voice calls and a text informing me my data usage is usually high.

I'm feeling kinda violated having to explain to Cox my data usage.

The only thing that changed over the last year is that I've started to uploaded allot of 4k video to GoPro and YouTube, overall download hardly changed.

I can't find any fine print regarding upload allocation, it seems to be a very vague threshold.

Anyone else have to deal with this before?

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bearone2

Contributor III

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calls/texts are bogus!

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monkeypants

New Contributor II

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9 Messages

Unfortunately not, on the second voicemail the person left information that I had done a chat with a service rep, which I had done, via chat the service rep said to ignore the calls.  But on the second voicemail the rep said the person I chatted with was not properly informed.

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bearone2

Contributor III

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left hand doesn't know what the right hand's doing!!

fwiw, i've been with cox a long time, have never gotten any text messages/calls about going over limits of data package.

perhaps there's a way to setup alerts about usage, i'm not familiar with.

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