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clma23

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Cox High Data Usage Doesn’t Match Router Traffic Meter

Cox shows ridiculous amounts of data usage but my router traffic meter shows normal usage. It started last month. I changed my wifi network name and password and limited the devices as well as turned on the traffic meter. I watch it like a hawk. I know I’m not using 200gb in a day and I trust my router when it says I only used about 10gb. I called Cox tech support and they told me to call Netgear because my firmware might be out of date. Netgear said that Cox has to push firmware updates to my modem. I’m tired of the runaround.
How do I get Cox to fix this issue?

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BenS1

Former Moderator

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697 Messages

Hi @Clma23

I know how important it is for you to have your data usage be counted accurately. Are you see spikes on certain days of the week or has there been an increase in average daily usage? Are you able to post the log from the 3rd Party meter that you used to track your data usage?



Ben S.
Cox Support Forums Moderator

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BurnedByCox

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2 Messages

My wife and I average 20GB a day. Can you explain how Cox can report 712GB used on April 6 alone? That's the equivalent of streaming four UHD TVs the entire day. We don't even have that many TVs in our home.

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BenS1

Former Moderator

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697 Messages

Hi @BurnedByCox

There are numerous factors that impact data usage. I’d first suggest that you change your home network password to something new. We’ve heard from several customers recently, who—after noticing spikes in their data usage—were able to restore their data usage to what they considered ‘normal’ for their household simply by changing their network password. Have you checked all of your household devices for viruses and malware? Spyware running in the background can cause sudden spikes in data usage.

Ben S.
Cox Support Forums Moderator

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BurnedByCox

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2 Messages

Change password? Done. Monitor usage? Daily. All devices which can be protected from viruses, malware and spyware are running Norton for a number of years now. May 9 usage? 97 GB. And we were out of the house most of the day.

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CrystalS

Former Moderator

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440 Messages

Hi @BurnedByCox

You may want to check to see how much data Norton is using to protect the devices. Also, you may want to check to see if any of the devices are updating anything in the background. I have included some links for more information. If you are still unsure of what could be causing the spikes and would like the signal check to your account(Our team can check snapshots of your signal to the modem, not data usage). You can also download data monitoring apps. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Please not personally. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

www.cox.com/.../data-usage.html -learn about data
www.cox.com/.../understanding-data-usage.html -understanding data
www.cox.com/.../unlimited-and-500-gb-additional-data-plans.html -data plans

Crystal S.
Cox Support Forum Moderator

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Superbigwaff

Contributor

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93 Messages

I had a similar situation occurring and discovered my kid was turning off the TV but leaving the AppleTV YouTube app running. The YouTube app had been cycling through videos for hours. Using a feature of my router, I limited the AppleTV device to 4 hrs of "internet time" per day. Problem sort of solved.

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lhn_fan

New Contributor III

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20 Messages

Do you have Contour TV service?  If so, do you use any of the apps included in the Contour box?  Shows that are streamed through the Contour box use Internet data and count towards your cap, even though the data does not pass through your router.  Any app in the box marked "Internet" will use data and be counted by Cox.

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Bruce

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Honored Contributor III

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5.7K Messages

I think the moderators are on to something:  hackers downloading Norton stuff.

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Danielle_B_

New Contributor II

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10 Messages

they literally explode your data useage on purpose so you'll buy the unlimited cause if you dont get that package they will fee you till your almost on the streets cause they dont care.

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Bruce

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Honored Contributor III

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5.7K Messages

Goodness!

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