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netchecker

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COX dropping internet for 20 seconds up to two or three times an hour

Since christmas (2018) my COX service drops for 20 seconds around 9 to 10.30 am most days. I have reported it several times but the network does not improve.

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MariaL

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Hi Netchecker,

Thanks for reaching out to us through Cox Forums. We can investigate this issue, but we will need some information in order to do so. Please email our team at cox.help@cox.com with this post, your full name, and complete address.

Maria L.
Cox Support Forum Moderator

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FiberMike

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I had that problem initially when I subscribed to COX. Not as often as you. They analyzed it and said I needed a new cable from the pole to the house. They came out and replaced it for free. Zero problems since. Good luck.

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