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ajgringo619

New Contributor III

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23 Messages

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Contour Down?

I haven't been able to access the Contour website all day. I've tried (3) different browsers (using Windows 10), and they all die at the same point (right after authentication):

Sorry, we're having some trouble

Contour is not available at the moment. Please try back soon.

(Error ftde.xact.3307.1107296347)

Am I doing something wrong?

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KevinM2

Former Moderator

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1.5K Messages

Hello, we are not reporting any known issues or outages with accessing the Contour App at this time. We may need to escalate this case. Can you please email us at cox.help@cox.com? We can also be reached on Twitter or Facebook as well. -Kevin M. Cox Support Forum Moderator

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ajgringo619

New Contributor III

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23 Messages

It's not an outage. Cox is blocking my (virtual) machine because the OS is not activated. I have (3) Windows 10 systems - one is a standard PC (it works), one is a VM (activated, works), one is another VM (not activated, blocked).

I was just told that I'm screwed because my system "doesn't meet the support requirements". So basically my only option is to completely change the way I use computers and run the most insecure platform that's ever been created. And you wonder why so many people have cut the cord...

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