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jkhdude4098

Visitor

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1 Message

Constant outages

We’ve been experiencing outages very frequently these past 2 weeks. Yesterday it was down all day, and it’s down again today and keeps getting extended instead of fixed. Will we be credited for these days we are paying for and aren’t receiving service? Why are these outages happening so frequently and why can’t they tell us why it’s happening? If I hear “I know that’s frustrating” one more time I’m gonna lose it. 

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AllisonL

Moderator

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109 Messages

Hi johnkent0216. We understand outages are never fun. Our technicians try their best to resolve trouble as quickly as they can. We'd like to look into this for you. Please email us at cox.help@cox.com with your full name, and address for support. 
-Allison

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yvesuwineza33

Visitor

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1 Message

My whole job is ruined because of this :(

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G
GregP1

+2 more

Moderator

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375 Messages

Hi,

 

I apologize that you are having trouble with our service. I work from home too and know how important a reliable connection to the internet is. Please email us at cox.help@cox.com, so we can look into this with you. 

 

-Greg

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