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Unplanned Outages Every Day for hours!
I live in Gretna, Louisiana and every day for over a month we’ve been having these “unplanned outages” with no warning or updates as to when services will be restored. I’ve talked to multiple people and the employees seem to know less than the customers. My services are still down! Cox is not transparent with its customers. Sadly, I still don’t know what’s going on.
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Updated
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Shaun_A
Moderator
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Hi chenellp. I certainly apologize for the service issues you are experiencing. Unplanned outages can occur at a moment's notice with no information, as they are unplanned. We try our best to provide any updates we can. However, work in the area can be extensive and updates may not be available. We can take a look and see if there is anything we can find out. Can you please email Cox.Help@cox.com with your full name and complete address? That way we can take a look for you.
-Shaun
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