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ItsMe_S1

Visitor

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6 Messages

Constant Outages - planned and unplanned! WTF

ridiculous! The least you can do is notify people since it is a quote “planned maintenance”. AT&T never had this many issues and I was with them for over 8 years ! And I’ve only been here for an about a year. I think it’s time to switch back. You know people have work and rely on internet right? 

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LisaH

Moderator

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1.1K Messages

Hi ItsMe_S1. I apologize for the inconvenience that you are experiencing due to an outage. You definitely deserve reliability, and I'm truly sorry we've let you down. Cox is working very hard to prevent outages and limit down-time. Thanks, Lisa, Cox Support Forums Moderator

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Jase1001

Visitor

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2 Messages

That's all cox says. What about giving people a credit for how long they were out due to issues. I have been without internet all day. Since this morning

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LisaH

Moderator

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1.1K Messages

I will be glad to check into this for you. To start, please send an email with your complete address and name along with a link to this post. Thanks, Lisa Cox Support Forums Moderator

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Nancysp

New Contributor II

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4 Messages

@Jase1001​ Call Cox and ask for a refund for the time that you had no connection.

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Jase1001

Visitor

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2 Messages

Everytime it gets cold here in Louisiana you can expect outages. We need to be credited on our bill. Some people work from home and it is very inconvenient 

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kelpbeds

Visitor

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1 Message

$130 a month for crappy internet service is just unacceptable! Can’t wait to return my modem & find another provider for a fraction of this cost.

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scosby87

Visitor

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1 Message

Constant outages at least one time per week and folks WFH now. We need reliable internet! 

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lhymel7

Visitor

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1 Message

So frustrating... This issue has been happening for years at this point. Cold weather and the service is shit. The colder it gets, the more unusable it becomes. This dogshit ISP is the only option for me, and no matter how many techs I call out, they cannot fix the issue.

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JulianN

Moderator

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429 Messages

Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!


-Julian

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obliving

Visitor

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2 Messages

Yes, the outages have been frustrating. What’s goin on?

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LaToyaW

Moderator

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158 Messages

Thank you for reaching out to Cox. I'm sorry for the ongoing outage. We can be reached at Cox.help@cox.com if you have any other questions or concerns.  


-L.L.

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khbordelon

Visitor

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1 Message

Completely agree!! Switched from ATT last Fall. Never had outages with them. About to go back because this is ridiculous! My kids need Internet for their homework and we need Internet for work. We had an outage yesterday and now Internet has been out since early this morning! Unacceptable!

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DannyS

Moderator

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656 Messages

Hello, we understand how outages impact our customers, especially with so many working from home or attending classes.  We look to have any work completed as soon as possible.  We can help with any questions or concerns regarding your account. Please email us at cox.help@cox.com with your name and address. We are always happy to help.


-Dan

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upandawayballoons22

Visitor

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1 Message

What is the deal with this outage? It has been on and off all week but I bet I will get billed for the entire month. What about tomorrow and people having Super Bowl parties?

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DannyS

Moderator

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656 Messages

We can relate to how frustrating it can be when something does not operate correctly. If currently having concerns with the connection and would like assistance with your account. We would be glad to help. Please email us at cox.help@cox.com with your name and address for assistance anytime.


-Dan

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ItsMe_S1

Visitor

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6 Messages

@khbordelon​ I’m switching back too

(edited)

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