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Jgvige

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1 Message

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Constant internet down, Unacceptable!

I’ve lost four days of work in the last two weeks today has been spotty on and off. Customer service just tells me that they’re doing their best but still no resolution. It’s a **bleep** shame for a large company to not be able to provide consistent service in the service for some people like me it’s all that’s available, it’s expensive and unreliable 

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BrittneyC

Moderator

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55 Messages

Hi, thank you for being the best part of Cox. We really strive to provide a superior experience at each interaction, and I know how important it is for you to have reliable service. I want to make this right. I am sorry that the chat was not of an assistance. When you have a moment, please send us an email at Cox.Help@cox.com. Our forums are used for customer-to-customer support related to Cox home services .

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eboyd16

New Contributor

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1 Message

The OP is right. It's a shame. I am sure the mods are turning off replys and deleting posts. This forum is for customer-to-customer support for deal with Cox's lack of service. 

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NicholeC

Moderator

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885 Messages

Hi Eboyd16, 

The forums are for customers to ask service related questions that can be answered and discussed with other customers, however, for things that our customers cannot help each other resolve we will ask you to reach out to us via email or through our Facebook or Twitter accts, so that we can privately obtain details and quickly address your concerns. Threads may be locked if the community cannot answer them. If you need assistance with your account or service, please feel free to reach out to us. We're happy to help. 

Thank you.

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