Hi Abraun, thanks for your post today. I'm sorry to hear that you want to cancel your service. I value your business and I don't want to lose you to another provider! Is there anything I can do to change your mind?
Becky, is there any news on what Cox is going to do in regards to the "Click to cancel" ruling by the FTC? See article here. I have asked several times and Cox has been silent.
Hi WMO, this is what I’ve been able to find out. The Click to Cancel rule is currently scheduled to go into effect May 14, 2025. Cox will comply with applicable federal laws.
That's great news! Thank you for coming forward and announcing this. I was really afraid Cox was forcing you to be silent. Can you point to any official Cox documentation on this change?
Becky
Moderator
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4.3K Messages
8 months ago
Hi Abraun, thanks for your post today. I'm sorry to hear that you want to cancel your service. I value your business and I don't want to lose you to another provider! Is there anything I can do to change your mind?
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WiderMouthOpen
Esteemed Contributor III
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3.5K Messages
8 months ago
You can't cancel online. You have to call 800-234-3993 as per here.
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jaws222
Contributor
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48 Messages
7 months ago
When we cancel do we just drop off the equipment at the nearest Cox store or will someone come to get it?
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