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abraun102704

New Contributor

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Cancel service

I need to cancel my service 

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Becky

Moderator

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4.3K Messages

Hi Abraun, thanks for your post today. I'm sorry to hear that you want to cancel your service. I value your business and I don't want to lose you to another provider! Is there anything I can do to change your mind?

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Becky, is there any news on what Cox is going to do in regards to the "Click to cancel" ruling by the FTC? See article here. I have asked several times and Cox has been silent.

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Becky

Moderator

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4.3K Messages

Hi WMO, this is what I’ve been able to find out. The Click to Cancel rule is currently scheduled to go into effect May 14, 2025.  Cox will comply with applicable federal laws.

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JuanC

Moderator

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103 Messages

When you cancel your services please take your equipment so that they can check it back into our inventory. 

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

That's great news! Thank you for coming forward and announcing this. I was really afraid Cox was forcing you to be silent. Can you point to any official Cox documentation on this change?

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

You can't cancel online. You have to call  800-234-3993 as per here.

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jaws222

Contributor

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49 Messages

When we cancel do we just drop off the equipment at the nearest Cox store or will someone come to get it?

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